A partner who keeps your system working after go-live
We watch your automations, fix what breaks and keep improving the system as your team grows. You get a steady point of contact, instead of starting over with someone new each time something changes.
Best for
Teams who want a partner, not a one-off project
We maintain, fix, and keep improving your system after go-live.
Scope and investment are shared in a short proposal after we have seen your process.
Who it is for
- Teams with a live system and nobody in-house to look after it
- Companies whose processes keep changing as they grow
- Teams that depend on automations and cannot afford silent failures
- Owners who prefer a long-term partner to a string of one-off projects
What you get
- Monitoring of your automations, with alerts when a run fails
- Fixes when something breaks or an app changes
- Small changes each month, such as new fields, statuses or templates
- New automations as your needs grow
- A priority response channel, with terms set in the agreement
- A regular review of your workflows, with suggestions for what to improve next
One step at a time, and you stay informed
Each step ends with something you can look at before we move on.
- Step 1Take overWe review what is running, list every automation and check that errors reach someone.
- Step 2Set up monitoring and a request channelFailures raise alerts, and your team knows exactly where to send a request.
- Step 3Monthly rhythmWe handle fixes and small changes as they come in and keep a log of what was done.
- Step 4Regular reviewWe look at how the system is used, what has changed in the business and what to improve next.
A little input makes it fit
Access to your systems
Admin access to the platform and the apps connected to it, which you can change at any time.
A named contact on your side
One person who can approve changes and prioritize requests.
A way for your team to report problems
A shared inbox, a form or a channel. We help you set it up if you do not have one.
Word of changes in how you work
A new product, a new hire or a new tool often needs a matching change in the system.
What this looks like in practice
Illustrative projects that show how we would use this service. Names are fictional.
Questions about Managed Support
No. We start with a review of what is already running, so we can support a setup built by someone else once we understand how it works.
Audit your business workflow
Tell us how your team works today. We'll review your tools and processes, then send you a short, practical plan to connect them.
- A map of your current workflowWhere data lives and where it gets stuck.
- Prioritized quick winsWhat to automate first for the biggest time savings.
- A connection planWhich tools to link, and how.
We reply within 1 working day. No sales pressure.